<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: left; mso-pagination: widow-orphan; mso-outline-level: 3;" align="left"><strong><span lang="EN-US" style="font-size: 13.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-fareast-language: EN-US;">Job Title: </span></strong><span style="font-family: 'Times New Roman', serif; font-size: 16px; text-indent: -24px;">Passenger Service</span></p> <p class="MsoNormal" style="text-align: left; mso-pagination: widow-orphan;" align="left"><strong><span lang="EN-US" style="font-size: 13.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-fareast-language: EN-US;">Station:</span></strong><span lang="EN-US" style="text-indent: -18pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"> </span></span><span lang="EN-US" style="text-indent: -18pt; font-size: 12pt; font-family: 'Times New Roman', serif;">Shanghai Pudong International Airport</span></p> <p class="MsoListParagraph" style="margin-left: 18.0pt; text-align: left; text-indent: -18.0pt; mso-char-indent-count: 0; mso-pagination: widow-orphan; mso-list: l1 level1 lfo3;" align="left"> </p> <p class="MsoNormal" style="text-align: left; mso-pagination: widow-orphan;" align="left"> </p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: left; mso-pagination: widow-orphan; mso-outline-level: 3;" align="left"><strong><span lang="EN-US" style="font-size: 13.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-fareast-language: EN-US;">Key Responsibilities:</span></strong></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l2 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">Ensure airport safety and security standards</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l2 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Deliver superior service to our internal and external customers</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l2 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Acknowledge and follow corporate policies and procedures as outlined in manuals</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l2 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Consider the cost of various options to the Company</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l2 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Cover the back office as well as administrative function as requested</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l2 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">6.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Direct and supervise handling agents</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l2 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">7.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Instruct handling agents on the irregular operation procedures to ensure efficient handling with minimum inconvenience to our customers</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l2 level1 lfo1; tab-stops: list 36.0pt;"> </p> <div class="MsoNormal" style="text-align: center; mso-pagination: widow-orphan;" align="center"><hr align="center" size="2" width="100%" /></div> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: left; mso-pagination: widow-orphan; mso-outline-level: 3;" align="left"><strong><span lang="EN-US" style="font-size: 13.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-fareast-language: EN-US;">Qualifications & Experience:</span></strong></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">Extensive knowledge of passenger handling and operational procedures at airport</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Skill and knowledge of Sabre</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Excellent and efficient communication skills internally and externally, both In Chinese and English</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Strong interpersonal skill leading to solve the problem for irregular operations and customer claims</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Ability to handle multiple tasks, and prioritize with proper judgement</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">6.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Excellent personal skill on MS Office (Word, Excel)</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">7.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Present a neat and groomed appearance and maintain a favorable attitude to our internal and external customers</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;"><!-- [if !supportLists]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">8.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">- Work in irregular hours when required</span></p> <p class="MsoListParagraph" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 36.0pt; text-indent: -18.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;"> </p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><strong><span lang="EN-US" style="font-size: 13.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-fareast-language: EN-US;">Email address for application</span></strong><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">: </span></p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; font-family: 'Arial',sans-serif;">Please send your resume to <span class="MsoHyperlink"><a href="mailto:Angelx@ethiopianairlines.com.cn">Angelx@ethiopianairlines.com.cn</a></span> if you are interested in this position.</span></p>