<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: 12.0pt;"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="font-size: 12.0pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Job Title:</span></strong><span lang="EN-GB" style="font-size: 12.0pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-bidi-font-weight: bold;"> Airport Duty Officer </span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: 12.0pt;"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="font-size: 12.0pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Location: </span></strong><span lang="EN-GB" style="font-size: 11.5pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Guangzhou</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: 12.0pt;"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="font-size: 12.0pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Division:</span></strong><span lang="EN-GB" style="font-size: 12.0pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-bidi-font-weight: bold;"> Operations</span></p> <p class="MsoNormal" style="line-height: 12.0pt;"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="font-size: 12.0pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Department: </span></strong><span lang="EN-GB" style="font-size: 12.0pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-bidi-font-weight: bold;">Ground Operations</span></p> <p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"> </span></strong></p> <p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">MAIN OBJECTIVES </span></strong></p> <p class="MsoNormal"><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.</span></p> <p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">MAIN DUTIES</span></strong></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';">        </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';">        </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt 'Times New Roman';">        </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Direct Check-in staff in handling passengers for any irregularities, invalid documents etc. </span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt 'Times New Roman';">        </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt 'Times New Roman';">        </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">6.<span style="font: 7.0pt 'Times New Roman';">        </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">7.<span style="font: 7.0pt 'Times New Roman';">        </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">8.<span style="font: 7.0pt 'Times New Roman';">        </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">9.<span style="font: 7.0pt 'Times New Roman';">        </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Ensure strict adherence of company safety and security standards.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">10.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">11.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Ensure that staff on shift, wear company uniform to the required standard.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">12.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Ensure that adequate stock level of all stationery and supervises distribution there of.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">13.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">14.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc…</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">15.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">16.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Monitor catering figures and update catering unit well ahead to prevent wastage. </span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">17.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Carry out any other tasks or duties as assigned by Airport Manager.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">18.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Encourage GHA (Ground Handling Aent) staff to sell more ancillaries and generate revenue.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">19.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f;"><span style="mso-list: Ignore;">20.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Monitor the ramp activities.</span></p> <p class="MsoListParagraph" style="margin-left: 21.0pt; text-indent: -21.0pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">21.<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><!--[endif]--><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action. </span></p> <p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Education and Training</span></strong></p> <p class="MsoNormal"><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">OND or equivalent.</span></p> <p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;"><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;">Experience</span></strong></p> <p class="MsoNormal"><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;">Minimum 5 years of relevant experience.</span></p> <p class="MsoNormal"><span lang="EN-GB" style="font-size: 12.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #14141f; background: white;"> </span></p> <p class="MsoNormal"><span lang="EN-GB">If you are interested in this position, please apply here before 30-Apr-2024.</span></p> <p class="MsoNormal"><span lang="EN-GB"><a href="https://gulfair.sniperhire.net/gulfair/VacancyDetail.aspx?VacancyID=167695">https://gulfair.sniperhire.net/gulfair/VacancyDetail.aspx?VacancyID=167695</a></span></p> <p class="MsoNormal"><span lang="EN-GB"> </span></p>