北京外航服务有限责任公司-招聘求职

阿联酋航空公司广州办事处多个岗位热招中

Job Title: Sales Executive Guangzhou Location: Guangzhou Town Office <span lang="EN-GB" style="font-size: 11.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 宋体; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-font-kerning: 0pt; mso-ansi-language: EN-GB;"> Job Outline • To achieve sales of the Company’s products through an assigned group of retail outlets and commercial houses. • To ensure that set volume targets are achieved within prescribed time limits and contribute to total area achievement. • To achieve the greatest possible return to the company from the use of promotional funds and to deploy display material and point of sales aids to generate the greatest impact on the customer. • To evaluate and report all changed situations, trade and competitive activity to ensure Company maintains market awareness. • To enhance relationships with all colleagues in assigned outlets and commercial houses and to motivate them in all matters affecting the Company’s business. • To complete administration accurately and effectively. Critical Competencies • Influence and Negotiation • Adaptability & Innovation. • Interpersonal Ability. • Effective Communication • Professionalism. • Initiative and Commitment to Achieve. Qualifications • Degree Holder Experience • Minimum of 5 years’ experience /training in sales with a recognized airline or travel agency. • Have management experience at a junior level, and be prepared to act on their own initiative. • Have a pleasant, outgoing personality and good inter-personal skills. • Should possess a valid local driving license • Good knowledge of the local travel markets. • Thorough knowledge of MS Office applications. • Fluently in both oral & written English, Cantonese and Mandarin. <span lang="EN-GB" style="font-size: 11.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 宋体; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-font-kerning: 0pt; mso-ansi-language: EN-GB;">If you are interested in this position, please apply here<span lang="EN-GB" style="mso-bidi-font-size: 10.5pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 宋体; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-font-kerning: 0pt; mso-ansi-language: EN-GB;">:<span lang="EN-GB" style="font-size: 11.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 宋体; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-font-kerning: 0pt; mso-ansi-language: EN-GB;"> <a href="https://www.emiratesgroupcareers.com/search-and-apply/19896">https://www.emiratesgroupcareers.com/search-and-apply/19896</a> <a style="background-color: #fbeeb8;" name="OLE_LINK6"></a><a style="background-color: #fbeeb8;" name="OLE_LINK5"></a>Job Title: Customer Sales & Service Officer Location: Guangzhou Town Office Job Purpose: Manage a large ticketing or a reservation and ticketing office retail operation by implementing and maintaining best practise policies and procedures and lead the retail office to achieve local and network wide Commercial objectives. Ensure the highest level of service is delivered consistently to all customers across the full range of Emirates products so as to maintain and improve sales revenue. Job Outline: • Manage the day to day operations of the retail office team and ensure that all customers are provided with excellent customer service. Ensure the retail office team are aware of and work to consistently meet and exceed reservations sales targets. • Coach, manage, develop and motivate direct reporting agents and Customer Sales and Service Team Leaders. Ensure that team and individual agent performance is at the required standard and maximise the productivity of each individual member. Conduct regular performance management reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and management. • Ensure that sales policies and retail office procedures are clearly understood, applied and adhered to by the team. Interpret information received from Emirates Group and senior management and communicate to the operation, thereby ensuring that up to date information on products and services is always available. • Provide necessary on job instructions and training to staff and new joiners. Ensure that sales policies and retail office procedures are clearly understood, applied and adhered to by the team. Conduct regular team briefings to ensure that the team is aware of new products, policies and procedures as and when they are introduced. • Monitor the discipline, grooming and conduct of the team. • Produce resource plans based on call and walk in customer forecasts. Delegate tasks based on ability of the staff, ensuring a fair and even distribution of work among both the reservations and ticketing teams. • Analyse service level and revenue data to determine operational trends and provide solutions to increase sales, service and quality. Regularly communicate with sales team, EGHQ departments such as Commercial and Reservations Services and Emirates network of contact centres and retail offices to share knowledge, ideas and best practise. • Research, promote and implement new program, sales, service and employee satisfaction initiatives in order to achieve contact centre and network revenue, quality and employee satisfaction and attrition targets. • Implement and maintain retail office standards such as furniture, brochure displays and queuing, reservations and telephony systems. • Control and maintain records for all revenue accountable documents such as tickets and MCOs ensuring that usage is monitored in order to provide necessary accounts at the end of the day/shift. Prepare and reconcile end of day banking and bank monies as appropriate. Qualifications & Experience: • Airline sales and contact centre experience. • People management, coaching and people development. Knowledge/skills: • Working knowledge of retail office and airline industry procedures and methodology. • Excellent knowledge of fares and ticketing, Skywards and MARS reservations systems and Emirates products and services. • Excellent interpersonal, telephone and customer service skills. • Ability to work in a busy sales team environment. • Selection skills training. • PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail. If you are interested in this position, please apply here: <a href="https://www.emiratesgroupcareers.com/search-and-apply/19911">https://www.emiratesgroupcareers.com/search-and-apply/19911</a> Job Title: Senior Cargo Assistant Guangzhou Location: Guangzhou Airport Responsibility: • Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction • Monitor import cargo receipt and breakdown; resolving any related issues • Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies • Update flight handling reports including identification and monitoring of irregularities and discrepancies • Dispatch post flight information to the correct departments in a timely manner. • Receive and process cargo telephone reservations in a prompt, accurate and efficient manner • Resolve customer queries, complaints and claims, including those escalated by Cargo Agents • Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports • Provide support, guidance and coaching to Cargo Agents • Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter Experience: A minimum of 3 years’ experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent) Knowledge/skills: • Knowledge of Dangerous Goods regulations and ideally hold a DG certificate • Knowledge of Weight & Balance procedures and Live Animal Regulation • PC based skills including Microsoft Word/ Excel/ E-mail. • Fluency in English and the language of the country you are working is essential. Other job related information: • Shift pattern • The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment. If you are interested in this position, please apply here: <a href="https://www.emiratesgroupcareers.com/search-and-apply/19781">https://www.emiratesgroupcareers.com/search-and-apply/19781</a>

阿联酋航空公司广州办事处多个岗位热招中